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Massage Chair Limited Warranty

Limited Warranty

Medicalmarvelmassagechairs.com warrants any new massage chair to be free of defects in workmanship and materials under normal use & conditions FOR A PERIOD OF 10 YEARS ON THE FRAME/STRUCTURE FROM THE DATE OF ORIGINAL PURCHASE & 5 YEARS ON PARTS AS PART OF THE STANDARD WARRANTY.  THE WARRANTY YOU HAVE CHOSEN IS INDICATED ON YOUR ORDER ACKNOWLEDMENT.  Medicalmarvelmassagechairs.com is the exclusive factory authorized sales representative in both the U.S. & Canada.

In-home labor warranty does not cover maintenance items, such as replacing a fuse, lubricating the chair, or replacement of an appearance item or fabric liner, etc.  Medicalmarvelmassagechairs.com is liable to send the needed replacement parts under warranty.  The steel/metal frame has a 10 year warranty against defects.  Appearance items & fabric liners are covered against defects when delivered.

What Is Covered

Except as provided below, this Limited Warranty covers all defects in materials and workmanship.  The Limited Warranty is void if the Product is:

This warranty is extended only to the original purchaser and terminated upon transfer of ownership.  This warranty shall not apply to any claims arising from the misuse, neglect, accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and other hazards of nature.  Under any circumstances the seller will not be responsible for any injury to any person.  This product is not intended to cure any physical problem of any nature.

How To Obtain Warranty Services & Parts

In order to enforce the rights of this Limited Warranty, the buyer must follow these procedures:

• If a problem occurs, the buyer must e-mail Medicalmarvelmassagechairs.com with information and the nature of the problem, and to obtain technical support or inspection instructions.
• The buyer must include in the e-mail the original purchaser's name, date of purchase, original shipping address, daytime telephone number, chair model & serial number and a detailed description of the problem with pictures and or video. In the event the buyer has an overdue outstanding unpaid balance we have the right to refuse warranty service until we are paid in full and current.  In the event we decide to replace a chair, it must first be paid for and after receiving back the original chair complete in the original packaging in good condition & as agreed, we will issue credit back for it to the credit card used, unless there was a significant misrepresentation on the part of the buyer regarding the condition and ability to repair the chair's problem, such as insisting that a chair cannot be repaired, when in fact it can easily be serviced and did not require being replaced, or if the buyer agreed to do something as an inducement for us to agree to the replacement chair but the buyer failed to do what they agreed to do.  We are not responsible for any misdiagnosis by a technician or us.

THIS LIMITED WARRANTY IS AVAILABLE ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND IS VALID WORLDWIDE.

MEDICALMARVELMASSAGECHAIRS.COM'S LIABILITY IS LIMITED TO THE PROVISIONS OF THE REPLACEMENT PARTS, AND SHALL NOT INCLUDE ANY LIABILITY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. THE SELLER'S LIABILITY IS LIMITED TO MAKING ITS BEST EFFORTS TO PROVIDE THE REPLACEMENT PARTS AND SHALL NOT INCLUDE ANY LIABILITY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED.

If you have any questions regarding this Limited Warranty or the operation of the Product, you may e-mail or write us at the address below.  Any approved return must be returned to the address below-:

Medicalmarvelmassagechairs.com

72 Drinkwater Rd.

Exeter, NH  03833

info@medicalmarvelmassagechairs.com

Terms & Conditions - Any order that is placed where any payment is made either online or by telephone has accepted & agreed to all of our terms whether or not they acknowledge it in writing.  All orders are prepaid.  Items in stock are typically shipped within 2 days of receipt of order if item is in stock & will be delivered within 1-2 weeks, unless otherwise specified.  Not responsible for delays caused by things out of our control such as weather delays, labor contract delays, port congestion, etc.  Orders canceled for any reason are subject to a cancellation fee of 20%. Any order that is shipped by common carrier and refused or canceled after it is shipped or for any return that is approved in writing except for the 7 day in-home 100% risk free trial, is subject to a restocking fee of 20% + the shipping costs.  Any order that is canceled and then reinstated does not qualify for the 7 day in home trial.  If you decide to change colors after receipt of your massage chair and it was not our mistake, we will gladly accommodate; however, it is subject to the shipping costs. Chairs left in storage for 30 days or more will incur storage charges of $100.00 per month.  If a chair is left in storage beyond 6 months it will be considered abandoned and become the property of the seller.  All parts purchased are nonrefundable. Title and ownership remains with the seller until any outstanding balance is paid in full.  Buyer agrees to be bound by the laws of the state of NH for any disagreements & agrees that any legal action will be brought in NH.  Buyer agrees to submit to NH legal jurisdiction and be subject to treble damages for any legal action for any chair, part, or service ordered, delivered and received and not paid for any reason and to pay all of our legal fees & or collection fees. We reserve the right to deny any chair, part or service for any account with an outstanding balance.  Any payments received for any purchase not completed by the buyer for any reason whatsoever after 3 days will not be refunded.  Buyer agrees to not slander or libel or defame us or attempt to discredit us or to damage our reputation in any way or to make false statements about us and to be totally responsible for any and all damages arising out of any malicious acts including any & all legal remedies available as well as all legal fees.

Specifications, prices, terms and conditions are subject to change without notice.